fb94's Privacy Policy

1. Introduction & Scope

fb94 ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("Policy") describes how we collect your personal information, how we use it, and how we keep it secure.

By using the fb94 website or related services, you are considered to have fully accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy applies to all users — registered members, guest users, and anyone who visits our website. We are committed to making the protection of your personal information our top priority.

2. Data Collection

We may collect information about you in several ways. This information can be divided into two main categories:

2.1 Information You Provide

Information you provide directly to us includes:

• Name, date of birth, and gender
• Email address and contact details
• National ID card or passport details (for identity verification)
• Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and information you provide when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Date, time, and duration of visits (BST, UTC+6)
• Page navigation patterns and activity logs
• Gaming history and betting activity records

3. Purpose of Data Use

fb94 uses your information only for specific, legitimate purposes. We never use your information for unnecessary or unauthorized purposes. The main purposes for using your data are:

3.1 Account Management

Your information is needed to create, manage, and secure your account. This includes identity verification, password recovery, and ensuring account security.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. With a minimum deposit of ৳500 and withdrawal of ৳1,000, all transactions are properly verified and recorded.

3.3 Customer Support

Your information is used to resolve any issues, answer questions, and provide effective support in Bengali and English via 24/7 live chat and email.

3.4 Platform Improvement

Collected data is used to analyze user experience and improve the quality of the platform. This also includes identifying and resolving technical issues.

3.5 Fraud Prevention & Security

Data is analyzed to detect suspicious activity, prevent fraudulent transactions, and maintain a fair and safe environment for all users.

4. Data Storage & Security

fb94 places the highest importance on the security of your data. We apply industry-standard security measures that protect your information from unauthorized access, disclosure, or damage.

4.1 Encryption Technology

All data is protected by SSL (Secure Socket Layer) encryption. All communication between your browser and our servers is fully encrypted, making it impossible for third parties to read or alter it.

4.2 Access Control

Only authorized staff may access the information required for specific tasks. Our internal systems have strict role-based access controls.

4.3 Data Retention Period

We retain your information only for as long as it is necessary or required to fulfill legal obligations. Even after account closure, certain information may be retained for a defined period for legal, financial, or dispute resolution purposes.

4.4 Security Breach Notification

If a security breach occurs that puts your information at risk, we will promptly notify you and the relevant authorities. Our team conducts around-the-clock security monitoring.

5. Data Disclosure & Third Parties

fb94 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in certain circumstances:

5.1 Service Providers

The minimum necessary information may be shared with payment processors, technology infrastructure providers, and game software providers. These service providers are required to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is legally required pursuant to a court order, legal process, or valid government directive, we may do so. Such disclosures will always be limited to the minimum amount necessary.

5.3 Fraud Prevention

If we have credible evidence that someone is engaged in fraudulent activity, misusing resources, or attempting to harm other users, we reserve the right to disclose the relevant information.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will give you appropriate notice before any such change.

6. Cookies & Tracking

fb94 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser that help our platform function more effectively.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login status, manage security tokens, and handle session management.

6.2 Functional Cookies

These cookies are used to remember your preferences, save language settings, and personalize your user experience.

6.3 Analytics Cookies

Anonymous statistical data is collected to analyze platform usage and improve service quality. This data is never used to identify you personally.

6.4 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may prevent some platform features from working correctly.

7. User Rights

You have several rights regarding your personal information. fb94 fully respects these rights and provides assistance in exercising them.

7.1 Right to Access

You may request a copy of the information we hold about you from fb94 at any time. This request can be made by emailing [email protected].

7.2 Right to Correction

If there are any errors or inaccuracies in your information, please notify our support team to have them corrected. We will make the necessary changes as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, retaining information may be necessary in cases involving legal obligations, ongoing disputes, or incomplete financial transactions.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will review such objections and take appropriate action.

7.5 Right to Data Portability

In some cases you may request your information in a structured, machine-readable format suitable for use elsewhere.

8. Child Protection

fb94's services are intended only for those aged 21 or above. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is in place during the registration process. If we have reasonable grounds to believe that an account belongs to a minor, we will immediately suspend that account and take steps to delete any information collected.

If a parent or guardian believes their minor child has registered on fb94, please contact [email protected] immediately. We will investigate the matter promptly and take the necessary action.

9. Policy Changes

We may update this privacy policy from time to time. We will give you appropriate notice before any significant changes take effect.

Notices of changes will be given in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last updated" date on this page will be updated

If you continue using fb94 after any changes, you will be considered to have accepted the revised policy. We recommend reviewing this page regularly.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.

You can reach us through the following channels:

• Live Chat: Instant support in Bengali and English is available 24/7 on our website
• Email: [email protected]

When submitting a privacy-related request, please include the information needed to verify your account identity. This will help us process your request quickly and accurately.

fb94 is committed to respecting your privacy. We believe that transparent and responsible data management is the foundation of long-term trust with our users.